360IT Pty Ltd Terms and Conditions, Policies and Privacy Policy
DEFINITIONS
“Delivery” means standard 360IT Pty Ltd shipping to and arrival at the receiving area at the “Ship To” address specified in Customer’s order.
“Products” means Software as a Service (SaaS), Hardware as a Service (Haas), cloud, hardware, Software, documentation, accessories, supplies, parts and upgrades that are determined 360IT Pty Ltd to be available from 360IT Pty Ltd upon receipt of Customer’s order.
“Custom Products” means Products modified, designed or manufactured to meet Customer requirements.
“Software” means one or more programs capable of operating on a controller, processor or any hardware.
“Software License” means the Software license grant and general license terms set forth herein. Each Software License has a corresponding License Fee. “Specifications” means specific technical information about Manufacturer Products which is published in Manufacturer Product manuals and technical data sheets in effect on the date 360IT Pty Ltd ships Customer’s order.
“Support” means hardware maintenance and repair; Software updates and maintenance, training, remote support and other standard support services provided by 360IT Pty Ltd. “Custom Support” means any agreed non-standard Support, including consulting and custom project services.
Introduction
360IT Pty Ltd regards customer privacy as an important part of our relationship with our customers. The following privacy policy applies to all 360IT Pty Ltd users, and conforms to Internet privacy standards.
If you have questions or concerns regarding this statement, you should first contact 360IT Pty Ltd at 0415 582 122
Australian Operations
This website is owned and operated by 360IT Pty Ltd which operates in Australia
Collection of Information
In order to use the 360IT Pty Ltd website, we may require information from you in order to provide the best service possible.
All correspondence may also be collected and stored, particularly in regard to sales, support and accounts, including Email.
Any information collected by 360IT Pty Ltd is collected via correspondence from you or your company. This may be via the telephone, Email, mail, fax or directly through our website.
Use of Collection Information
Any details collected from 360IT Pty Ltd customers is required in order to provide you with our products and/or services, and a high level of customer service.
Correspondence is recorded in order to provide service references, and to assist in our staff development.
Storage of Collected Information
The security of your personal information is important to us. When you enter sensitive information (such as credit card numbers) on our website, we encrypt that information using secure socket layer technology (SSL). When Credit Card details are collected, we simply pass them on in order to be processed as required. We never permanently store complete Credit Card details.
We follow generally accepted industry standards to protect the personal information submitted to us, both during transmission and once we receive it.
If you have any questions about security on our Website, you can email us at [email protected]
Access to Collected Information
If your personally identifiable information changes, or if you no longer desire our service, you may correct, update, delete or deactivate it by emailing us at [email protected]
Orders
If you purchase a product or service from us, we may request certain personally identifiable information from you. You may be required to provide contact information (such as name, Email, and postal address) and financial information (such as credit card number, expiration date).
We use this information for billing purposes and to fill your orders. If we have trouble processing an order, we will use this information to contact you.
Communications
360IT Pty Ltd uses personally identifiable information for essential communications, such as Emails, accounts information, and critical service details. We may also use this information for other purposes, including some promotional Emails. If at any time a customer wishes not to receive such correspondence, they can request to be removed from any mailing lists by emailing us at [email protected]
You will be notified when your personal information is collected by any third party that is not our agent/service provider, so you can make an informed choice as to whether or not to share your information with that party.
Third Parties
360IT Pty Ltd may at its discretion use other third parties to provide essential services on our site or for our business processes. We may share your details as necessary for the third party to provide that service.
These third parties are prohibited from using your personally identifiable information for any other purpose.
360IT Pty Ltd does not share any information with third parties for any unknown or unrelated uses.
Legal
We reserve the right to disclose your personally identifiable information as required by law and when we believe that disclosure is necessary to protect our rights and/or comply with a judicial proceeding, court order, or legal process served on our Website.
Links
Links on the 360IT Pty Ltd site to external entities are not covered within this policy. The terms and conditions set out in this privacy statement only cover the domain name of http://www.360it.net.au
Changes to Privacy Policy
If we decide to change our privacy policy, we will post those changes to this privacy statement, the homepage, and other places we deem appropriate so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we disclose it. We reserve the right to modify this privacy statement at any time, so please review it frequently. If we make material changes to this policy, we will notify you here, by Email, or by means of a notice on our homepage.
PRICES
Prices are valid for the period quoted by 360IT Pty Ltd or for the applicable purchase agreement ordering period, whichever expires first. Product prices for an order remain valid for seven days from the original order date unless otherwise quoted by 360IT Pty Ltd. Change orders that extend Delivery beyond those validity periods become new orders at prices in effect when 360IT Pty Ltd receives the change orders.
Prices are exclusive of, and Customer will pay, applicable sales, use, consumption, goods and services tax, or taxation of a similar nature (“GST”), if any. If GST is payable in relation to any supply made by 360IT Pty Ltd to the customer then the price will be adjusted by adding an amount equal to the amount of the GST to which the supply is subject and the amount of such GST can be recouped from Customer at any time.
ORDERS
Orders can be mode by submitting a purchase order. 360IT Pty Ltd will issue a cost of works/estimate. The customer will accept the estimate online, which will act as a binding contract for works to be conducted.
All orders are subject to acceptance by 360IT Pty Ltd. Delivery of products
Customer will specify Ship To addresses within Australia
Customer may only accept 360IT quotations by our in house quotation system or otherwise approved by us.
Customer may not cancel an order, nor delay delivery, once quotation is accepted unless we agree in writing. In any event, 360IT Pty Ltd may recoup any money invested in the product if customer canceles within 2 days of the due delivery date or for any products and services 360IT Pty Ltd offers.
PAYMENT
Payment terms are subject to 360IT Pty Ltd credit approval. Payment is due Seven (7) days from 360IT Pty Ltd invoice date, unless otherwise agreed or quoted by 360IT Pty Ltd.
Invoices for contractual support services and maintenance will be issued in advance of the Support period. 360IT Pty Ltd may change credit or payment terms at any time when, in 360IT Pty Ltd opinion, Customer’s financial condition, previous payment record, or the nature of Customer’s relationship with 360IT Pty Ltd so warrants.
360IT Pty Ltd may discontinue performance and may terminate this agreement if Customer fails to pay any sum due, or fails to perform under this or any other 360IT Pty Ltd agreement if, after ten (10) days written notice, the failure has not been cured.
You must pay us the remaining balance for the system on or before the installation date unless we have approved extended terms for payment.
In addition, if payment is overdue we may cancel or suspend delivery of other all services yet to be delivered to you (including withdrawal of unpaid products onsite and software usage rights).
Customer may not deduct from the price any set off, counterclaim or other sum unless 360IT Pty Ltd agrees in writing.
If either party ceases to carry on business, becomes insolvent, is unable to pay its debts when due, files for bankruptcy, is the subject of involuntary bankruptcy, has an administrator, receiver or receiver and manager appointed, or has its assets assigned, the other party may cancel any unfulfilled obligations.
Operating Hours:
Normal Hours = Monday to Friday 9:00am to 5:00pm
After Hours = outside above hours and days including public holidays and weekends
Standard Call-Out Fee – minimum 2 hours charged
Fees:
Standard Hourly: $190.00 per hour
Afterhours: $350 per hour
Remote Support: $100 Per Hour
After Hours Call-Out Fee = $1400.00 (min charge 4 hours)
360IT Pty Ltd Security Policy
360IT Pty Ltd uses the eWAY Payment Gateway for its online credit card transactions. eWAY processes online credit card transactions for thousands of Australian merchants, providing a safe and secure means of collecting payments via the Internet.
All online credit card transactions performed on this site using the eWAY gateway are secured payments.
• Payments are fully automated with an immediate response.
• Your complete credit card number cannot be viewed by 360IT Pty Ltd or any outside party.
• All transactions are performed under 256 Bit SSL Certificate.
• All transaction data is encrypted for storage within eWAY’s bank-grade data centre, further protecting your credit card data.
• eWAY is an authorised third party processor for all the major Australian banks.
• eWAY at no time touches your funds; all monies are directly transferred from your credit card to the merchant account held by 360IT Pty Ltd.
For more information about eWAY and online credit card payments, please visit www.eWAY.com.au
Delivery Policy
IT Support Services
After accepting the quote online, you will receive an email confirmation from 360IT Pty Ltd containing your order details. We will conduct the support service and then send an invoice for payment via credit card. 360IT Pty Ltd will deliver the agreed service within the agreed amount of time between 360IT and the customer.
If you wish to query a delivery please contact us at [email protected]
IT Support Maintenance
After accepting the online qoute, you will receive an email confirmation from 360IT Pty Ltd containing your order details. We will normally confirm receipt of your order within a few minutes of ordering. We will attempt to send your software/license/access code via within 3 working days.
If you wish to query a delivery please contact us at [email protected]
Refund & Returns Policy
If for any reason you are not completely satisfied with your purchase we will give you a 7 day money-back guarantee from the time you receive the goods. Please email us at [email protected] within that time if you are not satisfied with your purchase so that we can resolve any problems.
This refund policy does not apply to goods which have been worn or used, damaged after delivery, or if any attempt has been made to alter the product or if they have been dropped or broken. 360IT reserves the right to refuse a refund if have meet all obligations to the client.
If you have any inquiries regarding this document please contact 360IT via the contact form on the website.